Matthew Knell

Social Customer Experience Lead, Samsung Electronics America


Matthew Knell is a 20 year veteran of digital product management, social media and community and marketing. His work includes the first social media strategies for JetBlue Airways, enterprise social media and audience development strategies for AOL, and CafeMedia and the development of a white-label social media and community platform for Viacom MediaNetworks. He currently serves as the Social Customer Experience Lead for Samsung Electronics America, where he is responsible for delivering best-in-class social and community products and strategy for customers. He is a proud graduate of Pace University’s Seidenberg School of Computer Science and Information Systems, and serves on Seidenberg's Advisory Board.

He finds it very awkward to write in the third person, so just find him geeking out on the New York Mets, IndyCar racing, or NYC History, his blog, Medium or Twitter at @matthewknell.

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